For Return

 

My Product Has A Problem! What Can I Do

What to do in 2 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

Once you have confirmed the product is faulty after steps 1 ，Please contact oraimo customer service care.ae@oraimo.com or +971 56 284 1667.

 

For Shipping

 

What Countries does oraimo Deliver to?
UAE.

When will shipped out my order?
Handing Time: 1-3 Working Days.
Fulfilled: Mon-Sat.

When will I receive my order?
Delivery time :
Main Cities 1 - 2 Working Days;
Regional Areas 1 - 4 Working Days;
All Other Areas 2 - 5 Working Days.
Fulfilled: Mon-Fri.

Please take note of the following:
You'll receive your tracking number via email
All orders are sent by courier
Delivery services are door-to-door, no PO Boxes please.
You can also find more information on delivery and parcel collections on our Shipping & Returns page.

How much is shipping fee?

FREE shipping for all orders above AED60 .

If the order price is less than AED60, there will be an additional shipping fee: AED10.

 

Who will ship my order?

We will choose the carrier that we think works best for our customers. Most of our orders will be processed by the courier guy.

 

Need some help? 
Any other questions? Contact us at Care.ae@oraimo.com

 

For Order

 

How can I cancel my order?

You have the option to cancel your order before it is dispatched from our warehouse.

Contact our customer care team to cancel the orders:

By Email: Care.ae@oraimo.com

By Phone: +971 56 284 1667

 

I want to change my delivery address?

Before the order is dispatched:

Cancel the order on the website and place the order again with the correct address;

Contact our customer care team to change the delivery address;

By Email: Care.ae@oraimo.com

By Phone: +971 56 284 1667

*Delivery address cannot be changed once the product has been dispatched from our warehouse.

 

I want to change my product color?

Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour. 

*Product Colour cannot be changed once the product has been dispatched from our warehouse.

  

What do I need to do when I received a different product than what I ordered?

Please contact customer support at:

Phone: +971 56 284 1667

Email: Care.ae@oraimo.com